Terms of service

Using this website

The information on this site is general guidance about appliance repair. It is not a promise of a specific result for your appliance. Prices shown are typical ranges, and your written quote is the price that applies.

Booking and service visits

• Arrival times are windows, and we text you when we are on the way.
• Please make sure the appliance is reachable and that an adult is present.
• If you need to reschedule, please let us know as early as you can.

Diagnostic fee and written quotes

The diagnostic fee is $79. We diagnose the problem and give you a written price. If you approve the repair, the $79 is credited to the price. If you decline the repair, you pay the diagnostic fee. After hours visits after 6 PM carry a $50 after hours fee.

Approval and payment

We do not start any repair until you approve the written price. Payment is due when the work is complete unless we agree otherwise in writing.

Warranty

Repairs carry a 90 day warranty on parts and labor. The full terms are on our warranty page and are given in writing with your invoice.

Manufacturer warranties

We do not do factory authorized warranty work. If your appliance is under a manufacturer warranty, contact the manufacturer first, because outside repairs can affect that coverage.

Limits of our responsibility

We are responsible for the quality of our own repair work. We are not responsible for pre existing damage, hidden faults outside the repaired part or damage caused by events we do not control, such as power surges, floods or accidents. Our responsibility for any claim is limited to the amount you paid for the service.

Privacy

Our privacy policy explains how we handle your information.

Governing law

These terms are governed by the laws of the State of Texas.

Contact

Questions about these terms? Use our contact page.