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Privacy policy
This page explains what information we collect when you use this website or book a repair, how we use it and the choices you have. Last updated October 11, 2026.
What information do we collect?
We collect only what we need to answer you and to repair your appliance.
- Information you give us: your name, phone number, email address, address or town, and details about your appliance, when you fill in the booking form, call us or message us.
- Information collected automatically: your browser type, device, the pages you visit and how you found the site. We collect this through Google Analytics and our hosting server logs.
How do we use your information?
- To reply to your request, schedule a visit and repair your appliance.
- To send reminders and follow up after a repair, including a check in after 7 days.
- To understand which pages are useful and to improve the website.
- To keep records of our work and honor our warranty.
Do we sell your information?
No. We do not sell or rent your personal information.
Who do we share it with?
We share information only with the services that help us run the website and the business, such as our website host, our form and email tools and Google Analytics. They may only use it to provide that service. We may also share it if the law requires it.
Cookies and analytics
This site uses Google Analytics, which sets cookies to measure traffic in aggregate. You can block or delete cookies in your browser settings, or install Google’s browser add on to opt out of Analytics.
How long do we keep your information?
We keep service records for as long as we need them to honor warranties and run the business, then delete or anonymize them. Booking form messages are kept only as long as needed to respond and complete the job.
Your choices
You can ask us to see, correct or delete the personal information we hold about you. Call or send the booking form and we will respond.
Children
This website is not directed to children under 13 and we do not knowingly collect their information.
Changes to this policy
If we change this policy, we will update the date at the top of this page.
How do I contact you about privacy?
Use the contact page and mention that your message is about privacy.